Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website smartcampaignai.one (the "Site") operated by Smart Campaign AI Pte. Ltd. (UEN 202824571M) ("Smart Campaign AI", "we", "us", "our"), and provide general terms applicable to enquiries and campaign lab services unless superseded by a signed client agreement. By accessing the Site or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use the Site.

1. About Smart Campaign AI

Smart Campaign AI is a campaign lab agency based at 1 Fusionopolis Way #03-11, Connexis North Tower, Singapore 138632. We provide brief-led marketing programmes including discovery workshops, AI-assisted media planning, creative variant testing, audience cohort research, performance review cycles and always-on campaign retainers. We are not a bot shop, follower vendor, viral-reach marketplace or financial product provider.

2. Website use

You may use the Site for lawful purposes only. You agree not to:

• Attempt unauthorised access to our systems, send.php endpoint or other infrastructure.
• Submit false, misleading or spam enquiries, including via automated bots circumventing honeypot protections.
• Scrape, mirror or reproduce Site content for commercial redistribution without written permission.
• Introduce malware, conduct denial-of-service attacks or interfere with other users' access.
• Use the Site to solicit or promote follower purchases, bot engagement or prohibited platform practices.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

3. Enquiries and contact form

Submitting our contact form constitutes an enquiry only — not a binding contract. We will use information provided in accordance with our Privacy Policy. You must provide accurate contact details and obtain necessary internal approvals before sharing confidential client or third-party data. PDPA consent (consent_pdpa) is required for form submission.

4. Campaign lab services

Formal programme engagements require a written proposal and signed agreement specifying scope, deliverables, fees, timelines and governance terms. Indicative pricing on the Site is for guidance only and may change. Service descriptions on programmes and services pages summarise typical offerings; exact scope is defined contractually.

Client responsibilities typically include timely brief input, stakeholder availability, approval of plans and variants within agreed windows, provision of brand assets and compliance with platform advertising policies. Delays caused by client-side inaction may affect timelines and may incur additional fees where specified in the agreement.

5. AI-assisted workflows

Our programmes may incorporate AI-assisted media planning and content drafting tools. All outputs are subject to human strategist review before client delivery. AI tooling does not replace client legal, brand or compliance obligations. Clients remain responsible for final approval of published materials and campaign activations on their accounts.

6. No performance guarantees

Campaign performance reflects your brief, budget, creative execution, platform policies and how audiences respond. AI-assisted media planning supports our strategists but never replaces human judgement or compliance review. We do not guarantee specific ROI, follower counts, viral reach or sales outcomes. Figures shown in case notes, examples or marketing materials are anonymised illustrations unless explicitly stated otherwise in a signed report tied to your engagement.

7. Intellectual property

Site content — including text, layout, logos, graphics and code — is owned by Smart Campaign AI or licensed to us and protected by copyright and other intellectual property laws. You may view and print pages for personal, non-commercial reference. Programme deliverables are licensed or assigned as specified in your client agreement; until fees are paid in full, we may retain ownership of pre-existing methodologies, templates and tools.

8. Confidentiality

We treat client briefs and non-public materials as confidential within our team and bound service providers. Mutual confidentiality terms in client agreements prevail over this section. You agree not to publicly disclose our proprietary lab methodologies or internal pricing without consent.

9. Third-party platforms and tools

Campaign execution often involves third-party advertising platforms, analytics tools and AI services subject to their own terms. We are not responsible for platform outages, policy changes, account suspensions or tool discontinuations. Clients must maintain valid platform accounts and required licences.

10. Fees and payment

Payment terms are set out in client agreements. Unless otherwise agreed, invoices are payable within fourteen days. Late payments may incur interest and suspension of work. All fees are quoted in Singapore dollars unless stated otherwise and exclude applicable GST where relevant.

11. Limitation of liability

To the fullest extent permitted by Singapore law, Smart Campaign AI shall not be liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue or reputational harm arising from use of the Site or our services. Our aggregate liability under any claim relating to a specific engagement shall not exceed the fees paid by you for that engagement in the twelve months preceding the claim, except where liability cannot be excluded by law.

12. Indemnity

You agree to indemnify Smart Campaign AI against claims, losses and expenses arising from your breach of these Terms, your campaign content, your violation of platform policies or infringement of third-party rights in materials you supply — except to the extent caused by our gross negligence or wilful misconduct.

13. Termination

We may terminate or suspend Site access at any time for maintenance, security or Terms violations. Client engagements terminate according to contract provisions, including notice periods for retainers. Sections intended to survive termination — including intellectual property, confidentiality, limitation of liability and governing law — remain in effect.

14. Disclaimers

The Site and general programme descriptions are provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement. We do not warrant uninterrupted or error-free Site operation.

15. Governing law and disputes

These Terms are governed by the laws of Singapore. Parties submit to the exclusive jurisdiction of the courts of Singapore, subject to any arbitration clause in a signed client agreement.

16. Changes

We may update these Terms by posting a revised version on the Site with a new effective date. Material changes to active client engagements will be communicated separately where required by contract.

17. Force majeure

Neither party shall be liable for delay or failure to perform obligations (other than payment) due to events beyond reasonable control, including natural disasters, government actions, platform-wide outages, widespread internet disruption or public health restrictions. Affected parties will notify the other promptly and use reasonable efforts to resume performance. If force majeure continues beyond sixty days, either party may terminate the affected scope upon written notice.

18. Assignment

You may not assign or transfer your rights under these Terms or a client agreement without our prior written consent. We may assign our rights to an affiliate or successor in connection with a merger, acquisition or corporate reorganisation, provided the assignee assumes our obligations.

19. Contact

Smart Campaign AI Pte. Ltd.
1 Fusionopolis Way #03-11, Connexis North Tower, Singapore 138632
Email: [email protected]
Phone: +65 6771 6529

See also: Legal hub · Privacy Policy · Cookie Policy